Unifying Operations Across Three States
CNC Machine Supplier
How a precision machinery supplier with service teams in Johor, Penang, and KL overcame the challenge of coordinating maintenance across multiple locations
Scattered Operations, Zero Visibility
With teams across Johor, Penang, and KL, every day brought new fires to fight while old issues slipped through the cracks.
Lost Repair History
No quick way to retrieve past repair records when customers called. Service history was buried in scattered files.
Inventory Chaos
Spare parts scattered across everyone's own spreadsheet. No single source of truth for stock availability.
Constant Firefighting Mode
No visibility on field staff assignments. Always reacting to today's issues while month-old backlogs were forgotten.
Slow Manual Processes
Hardcopy approvals, manual man hour calculations, and human errors slowed down the path from service to invoice.
How We Helped Them Get There
Our approach focused on complementing their existing processes, not replacing them. The goal was to reduce work, not add to it.
Process Analysis
We studied their existing forms and approval workflows to understand what was already working before digitalizing.
Data Migration
Their data was scattered across messy spreadsheets. Our team cleaned everything up and imported it into the system.
SOP Integration
We replaced their manual processes entirely—no redundant digital-plus-paper workflows that slow teams down.
On-Site Training
We trained their technicians on-site with hands-on role-play exercises across all three locations.
A Complete Digital Transformation
We didn't just give them software. We built a system that fits how they already work, with the flexibility to grow beyond paper limitations.
Digital Forms, Familiar Outputs
We digitalized their manual forms so they enjoy all the benefits of digital data: searchable, reportable, never lost. When they need the familiar format, our Export PDF function churns out forms exactly as they're used to.
Complete Repair History with QR Access
Never again wonder what's been done before. Our web app stores the complete repair history for every machine. QR codes on equipment give instant access to service records. Scan and know.
Every Part Tracked, Every Unit Accounted
Not a single inventory unit goes untracked. Every spare part is traced and tied to the exact customer and machinery it was used for. Complete accountability from warehouse to work order.
Real-Time Dashboard for Management
Their Excel graphs and reports are now replaced with a live dashboard. Management always has a clear view of ground operations: who's performing, what needs attention, and where to strategize next.
Measurable Improvements
Within the first few months, the team saw dramatic improvements across operations. Less time buried in paperwork, faster turnaround on service calls, and fewer surprises from equipment breakdowns.
Monthly time saved on admin tasks
Reduction in maintenance duration
Fewer emergency repair calls
Faster work order completion
“Cerev CMMS has allowed our team to gain visibility of all our repair works and inventory usage across the region. We used to deal with a lot of excels and manual entry, but now all are centralized and furthermore, reports are automated, increasing our staff's productivity.”
Celia
General Manager
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