Operations Executive
Operations / Implementation
Join our dynamic team and help shape the future of software solutions in the maintenance industry.
Location
Kuala Lumpur, Malaysia / Remote
Employment Type
Full-time
Salary Range
MYR 3,000 - 6,000
Reports To
Director
Department
Operations / Implementation
Date Posted
2025-01-09
About HelixByte
HelixByte is a dynamic software company dedicated to developing powerful, user-centric SaaS solutions that transform how businesses manage operations. Our flagship platforms, Cerev CMMS (https://cerev.net) and Cerev Service (https://service.cerev.net), are helping organizations across industries streamline maintenance, facility management, and service operations.
We are looking for talented and passionate individuals to join our growing team and help build robust, scalable solutions that deliver exceptional value to our customers.
Key Responsibilities
Project Setup & Coordination
- Assist in setting up Cerev CMMS (https://cerev.net) and Cerev Service (https://service.cerev.net) for new client projects, ensuring timely and accurate deployment
- Coordinate implementation timelines with internal stakeholders and client representatives
- Track and report weekly progress updates, risks, and milestones to project owners and clients
Client Engagement & Support
- Act as the primary liaison during the implementation phase, addressing client inquiries and clarifying requirements
- Provide on-site or virtual training sessions and onboarding support tailored to client needs
- Maintain strong post-deployment relationships, ensuring active and effective usage of the software
Documentation & Knowledge Enablement
- Contribute to the creation and maintenance of tutorials, FAQs, and documentation to support client onboarding
- Continuously improve internal SOPs to drive implementation efficiency and consistency
Account Management & Feedback
- Monitor contract renewal timelines, ensuring timely renewals and identifying upsell opportunities
- Conduct periodic check-ins with clients to assess satisfaction and gather product feedback
Requirements
Must-Haves
- Excellent organizational and coordination skills, with experience managing client-facing projects
- Strong communication and interpersonal skills, with a customer-first mindset
- Ability to explain software workflows in a simple and effective manner
- Comfortable with digital tools and capable of picking up new platforms quickly
Bonus if you have
- Prior experience in SaaS implementation, customer success, or operations
- Familiarity with CMMS, facility management, or service industry workflows
- Basic understanding of software lifecycle and agile development processes
Note: Fresh graduates are welcome to apply.
Why Join Us?
- Be part of a mission-driven team building impactful software
- Play a vital role in scaling deployment and support operations across key industry players, including government institutions, factories, ports, and other major enterprises
- Growth opportunities in a startup with strong product and vision
- Comprehensive training and development programs
- Collaborative work environment with supportive team members
- Flexible working arrangements with remote options
Ready to Apply?
If you're interested in this position, please send your CV, portfolio, and cover letter to our team. We look forward to hearing from you!
Email: support@cerev.net | Phone: +60 19-222 7596