Our client was managing over 7,000 machines across Peninsular Malaysia using Excel spreadsheets and coordinating 30 technicians through WhatsApp chat groups. With offices in Penang, Kuala Lumpur, and Johor, the company’s boss had to travel bi-weekly just to ensure operations were running smoothly.

The Hidden Costs of Manual Management

The company was constantly firefighting—dealing with repairs, job tracking, and customer complaints. Every forgotten task led to unhappy customers and a damaged reputation.

Information was scattered across multiple Excel files and chat groups, making it impossible to track responsibilities. This chaos led to wasted time, decreased productivity, and eventual team burnout.

From Frustration to Transformation with Cerev CMMS

Frustrated, the company turned to Cerev CMMS to centralize all operations into one powerful platform.

• All service data is now centralized and digitized.
• Technicians use mobile apps to capture photos, complete checklists, and collect customer e-signatures.
• Disputes about past work are eliminated — everything is clearly documented and easily accessible.

Data-Driven Insights for Smarter Decisions

With digitized work orders and equipment data, the company gained something they never had before — operational visibility. The boss can now see how each staff member contributes to the company’s overall revenue.

This was previously impossible with fragmented data. Now, inefficiencies are identified and addressed, allowing the company to scale faster and better serve their customers.

The Results

• 5 man-days saved every month by eliminating manual processes and firefighting.
• 22% reduction in equipment downtime through faster, more efficient repairs.
• No more scrolling through WhatsApp to find job updates — just search via the CMMS mobile app or web dashboard.
• Clear and transparent reports help track what’s been done, what’s missing, and how each technician contributes.

Final Thoughts

Cerev CMMS transformed a scattered, manual workflow into a streamlined digital system. With better visibility, increased productivity, and improved customer satisfaction, this company is now positioned for growth like never before.