💬 Public Work Request Comments Are Live

We’re thrilled to launch a major communication upgrade in Cerev CMMS: public users can now leave comments and follow up directly on their submitted work requests—keeping everything connected, clear, and in one place.

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📢 Two-Way Communication Made Simple

• Public users can now send comments, follow-ups, and questions directly within a work request thread.
• Maintenance teams can reply in real time, keeping users informed with updates and resolutions.
• All messages are logged in one thread no more missed calls or emails.

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📂 All Work Requests, One Unified View

• Public users now have a consolidated dashboard of every work request they’ve ever submitted.
• No more manually tracking ticket numbers or wondering about status—everything is in one place.
• Users can revisit past requests, check comment history, and avoid duplicates with ease.

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🚀 Faster, Smarter Repairs

• This feature empowers maintenance teams to respond faster, reduce confusion, and provide better service.
• Public users feel heard and supported, leading to improved satisfaction and transparency.
• All communication is timestamped and logged for accountability.

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Say goodbye to information gaps. With public work request comments and centralized tracking, Cerev CMMS is making collaboration between users and maintenance teams more efficient than ever.

👉 Ready to improve your work request communication?

Need help enabling this feature? Our support team is here to assist you.