Still Relying on WhatsApp for Maintenance Updates? You're Already Falling Behind.

You’ve just received a message on WhatsApp.

It’s your client—asking for an update.

Or maybe it’s an angry customer.

Worse, it’s a tenant who’s fed up after waiting too long.

Your technician has sent you a bunch of photos via WhatsApp, but there’s no real explanation. You try piecing together the timeline. You call the technician for more details—but they’re still on-site, busy fixing things. You ask around, but no one seems to know the full story.

You don’t remember when the issue was raised. You’re not even sure why the customer is so upset.

Customer satisfaction plummets. You lose another job. Another site gone.

Frustrating, isn’t it?

Sometimes it’s not you—it’s the system.

When your entire operation relies on WhatsApp and manual updates, chaos is just around the corner. The more equipment you have to monitor and the more tasks you juggle, the harder it is to keep your quality up. That’s when service delivery starts slipping through the cracks.

Here’s what you really need:

A system that automatically updates your customers—with real progress, actual photos, clear reports, and a timestamped trail of actions taken.

When customers feel informed, they feel respected. Even when repairs take time, they appreciate knowing that someone’s doing their best.

This is where Cerev CMMS comes in.

With smart work orders, real-time comment tracking, digital sign-off, and our PDF export feature, you can always:

• Know exactly where each job stands
• Provide crystal-clear updates with proof of progress
• Share reports or images easily from your mobile
• Keep your customers in the loop—and satisfied

Cerev CMMS isn’t just a system.
It’s your edge.

And if you're not using it, your competitors already are.